Great experience with Mr Ferran because he is good at communicating information and explanations clearly, being careful I understood exactly what was happening and next steps.
1st Class all round - from the 1st call to Mr Ferran's secretary (she was very friendly and efficient), to my actual treatment by Mr Ferran, I felt listened to, not rushed, my concerns were addressed thoroughly and I never felt patronised. As part of the medical profession myself, I was delighted that my experience as a patient reflected the way things should be - the very best - much appreciated.
The 'Consultation' consisted of less than 3 minutes of me moving my arm around, I would have expected a more considered and robust examination. Especially considering the prices charged. I was in and out within 10-15minutes, with Zero clarity on why I am in pain and a referral to an expensive MRI scan. Would not recommend.
Firstly thank you for your feedback we take all feedback seriously. We aim to provide 5 start treatment and apologise if on this occasion we fell short in your estimation. We are very sorry you were unhappy with your consultation. We take a history of the problems patients are experiencing and tailor clinical examination to the problem at hand and the amount of pain that is being experienced. Some conditions do need scans to better diagnose the problem and guide treatment and we offer patients a range of locations to have their scans according to their budget. After your consultation we provide letters to you and your GP explaining the consultation and all of this admin is covered by your consultation cost. Do get in touch and we would be happy to discuss this further as your care and treatment is important to us.
Very professional and sorted out the health problem quickly.
Dr Ferran, you exceeded my expectations. I was discharged, my doubts and questions were answered and clarified. To think that my first appointment could barely move my arm and the pain was abnormal. Dr Ferran is extremely professional and I recommend.
Professional and to the point
Mr Ferran is always clear and helpful and what I like most is that he is a no-nonsense professional, going straight to the point with gentle bedside manners
After putting off having my shoulders looked at, within the space of one week I had a video consultant with Mr Ferran, MRI of both shoulders, a follow up in-person consultation and commenced physiotherapy and strength and conditioning training. A remarkably quick and efficient process.
Very good experience thus far.
Very pleased with the experience so far
Mr Ferran clearly explained my options for next steps for treating frozen shoulder. He answered all my questions and addressed all my concerns regarding possible surgery. He is very professional and all his answers are backs up by evidence and years of experience specialising in shoulder ( and elbow ) problems. I came away feeling reassured with my treatment options.
Outstanding. Very pleased with the whole treatment for my left shoulder.
No problems whatsoever
Initial video consultation only. Easy to follow what he wanted to check and next stages and reasons explained clearly.
I was greatly impressed my Nick Ferran's overall professionalism. He was attentive and articulate and gave me reassurance on my problem.
Very happy with the consultation
An excellent doctor. He took the time to property explain his opinion and my options and gave me a clear, logical plan. Highly recommend Mr. Ferran
Dr Ferran communicates very well and gives the client a straight forward assessment of their injury on an individual level. We are all different and our bodies heal at their own pace. Dr Ferran listens and offers advice accordingly.
Efficient, friendly and speedy service from both Mr Ferran and his admin team. Extremely good level of information and choice of treatment venue. Very good “bedside manner” and speedy action re both medical and admin request. All in all an excellent service!
I had an online video appointment with Mr Ferran on Monday evening 06/07/2020. It was 2nd appointment with him and although it was online instead of in person like the last time I found him to be just as professional as the previous appointment. Mr Ferran is very thorough in his assessment and in recommending follow up scans ASAP before he makes his final decision. I found him to be very polite and professional. I would highly recommend Mr Ferran to anyone I would speak to that would require his expertise. Regards. Mrs Maureen Osayi
Very informative and professional. Very thorough with his work
I was impressed with the video meeting. Using Teams to share screens and explain an MRI scan was very useful. Mr Ferran took me through the scan, explained his recommended course of action and I had lots of time to ask questions and discuss options. Given the time saved travelling to/from a clinic, this is a far better and easier option.
Really helpful and went further than expected to ensure I had my issue sorted.
Dr Ferran was very attentive to my explanation of the problem. He took time to examine me and to go through the radiologist notes and my MRI file, then gave me a feedback (and prepared a thorough and clear summary for my GP with an action plan) that makes sense. I was struggling for 6 months between over-the-phone physio and GP with no results, worrying over my condition (having internet as the only source of information) while potentially putting myself at risk waiting for the right referral the right diagnosis and treatment.I regret now not having met Dr. Ferran immediately after the injury. Highly recommended!
Clear knowledgeable and friendly. V reassuring
Amazing contact with patient, good communication
Quick, efficient appointment and treatment. All of my questions were answered.
Dr Nick Ferran is very well qualified, accurate, fast, clear and professional at all times. Highest standard of his service and his team.
Explained results and next steps clearly, examination was quite thorough. However I wasn't too well versed in some of the aspects of diagnosis and as such failed to fully appreciate what was being said and the benefit of the proposed treatment plan; which clouded my judgement slightly and had to do some further research on my way home. When I did, I understood a little more and then re-contacted to sort the relevant bits out so may have been beneficial at the time to have explored the comprehension of what was being said; however in a limited appointment time I recognise its difficult to fully cover things. Overall I am happy with everything so far and would recommend if needing a shoulder specialist
Did a great job via Zoom. Optimistic about the process.
Nick described my shoulder injury very clearly in terms I was able to easily understand. He also explained the recommended surgery, required physio, plus associated risks so my questions were answered sensitively but clearly.
Everything I expected, very clear, easy to communicate and very grateful - thank you
quick but efficient advice
Dr Ferran took the time to talk to me about the medical tests and reports and even show what he was talking about on my MRIs and with diagrams. He explained the procedure and recovery process in good detail and answered any questions I had which helped me to feel prepared for and comfortable with surgery.
Nick is highly experienced and extremely qualified. I felt in good hands at all times and experienced only the very highest of service from him and the team.
I suffered with Distal Clavicle Osteolysis for over 7 months before I saw Nick (i never knew i had it). Within a few minutes of the first consultation with Nick, he told me that I had DCO and gave his professional advice on it but also referred me to do a scan. He showed scanned results and explained them thoroughly and answered all questions/concerns I had. I completely trusted Nick and his vast knowledge on the injury was incredible. After only four sessions, I am now back in the gym. I cannot thank him enough for his support and genuine care. The whole process was seamless and easy, from booking my appointments to getting referred - would highly recommend.
Very easy and straight forward appointment. Managed to setup and carry out the procedure during the first examination.
Clear and positive non-surgical recommendations
Nick was fantastic from the initial consultation all the way up to my 6 week post-operative care appointment. I could not recommend a specialist consultant more. Now deep into my recover period, the outcome of surgery is looking better than the original prognosis and this is thanks to the great job Nick performed.
In short, I don't think I could have hopped for a better service from Mr Ferran and his team. Truly professionals with a first class service from the first consultation throughout the surgery and discharging. He has been open and transparent from the outset, while during the surgery the team constantly looked after me kept me informed on what was happening and most important, I did not feel any pain whatsoever so if I could give the team 10 stars out of 5 I would. Also, a massive thank you to the Anaesthetist and everyone involved for the pain-free experience, a top class performance so thank you Mr Ferran and to your team for the excellent service provided.
I found Mr Ferrans to be very knowledgeable and very helpful explaining our plan to try to resolve my issue.
Great experience. Thorough examination of my condition, appropriate advice and required tests. Doctor listened well and answered all my questions.
Mr Ferran has been incredibly efficient, informative and friendly. I have really appreciated his clarity on my condition, the treatment required and my rehabilitation. I have no hesitation in recommending him.
Dr. Ferran was very clear in his plan with me and hiss explanation of what he is proposing to do.
Clear, informative, professional.
Doctor Ferran was able to see me promptly and reassured me with his diagnosis.