Mr Gordon Muir

Clear explanation, reassuring manner

I sought advice from Mr Muir on the interpretation of MRI scans performed at my local hospital in August 2019, but not followed up because that hospital seems to be struggling to cope with the additional load imposed by the COVID epidemic; and on the range of treatment options for BPH. His comments on both aspects were clear and balanced.

Gordon was on a list of three Urologists provided by my private health insurer for me to choose from. I chose well. Besides being an obviously experienced professional and an educator in his field, I found his approach very collaborative. I was diagnosed with BPH and rather than being directed towards to one particular procedure, I was given a variety of options to go away and research and consider. I found this approach refreshing in that it gave me as the patient a level of ownership and involvement in my treatment that I haven’t experienced before. All of the pros and cons of each procedure were fully explained without any pressure, but with a sense of humour. We both independently arrived at the “Greenlight” laser procedure which I can now highly recommend for its minimally invasive features. A few days on and I barely know I’ve had surgery. There have been no surprises post-op and my recovery so far is “as described on the tin” His Senior Medical Secretary, Lauren, also did an excellent job of ensuring the organisation and logistics of hospitalisation went smoothly, and made me feel welcome to call at anytime for any reason. Together, Gordon and Lauren made me feel like I was their only patient. Surgeons have the unique ability to give you your life back. Gordon has done this for me and I’d highly recommend him.

Gordon Muir has looked after me for many years, he is the best in his field and I have every confidence in him. His PA support ensures that the appointment booking experience is effortless.

I expected the experience to be extremely daunting, due to the manner of the procedure. And it was, until I spoke with Dr Muir and his team. Dr Muir's explanation was professional, concise and easy to understand, the explanation was accompanied by sketches which helped further my understanding of the procedure. Through my experience I found Dr Muir to be extremely polite, professional and patient as I was given considerable time to make my decision regarding the procedure. During the procedure, as I was quite nervous, Dr Muir gave me ample time to calm down. It also helped that Dr Muir spoke to me throughout the whole procedure, distracting me as much as possible with interesting topics of conversation. My experience was also improved due to the team supporting Dr Muir, I was quite apprehensive when even first calling to inquire. However, the mix of professionalism and friendliness that I was shown by Dr Muir's Senior Medical Secretary, helped me immensely to seriously consider undergoing the procedure. Any questions I had were answered politely and promptly by email and the appointments were molded to my availability. Due to the professionalism and friendliness, my embarrassment, of speaking of my issue and the procedure, disappeared after my first enquiry. Dr Muir's assistant surgeon who aided in the procedure was both friendly and professional, after being hooked up to the heart rate monitor it betrayed me and showed how nervous/anxious I was. However, Dr Muir's assistant noticed and ensured it was normal to feel anxious at this moment, but also continued conversing to help calm me before the procedure. He also went through the procedure with me again, which Dr Muir also did when he entered the surgical room. The transparency, openness, professionalism and friendliness shown by the whole team made the experience a good experience. My checkup 6 weeks after the surgery was also a good experience, I was warmly welcomed by everyone I'd spoken to and then seen again during my checkup. The instructions for my aftercare (immediately after the procedure and 6 weeks later) were given my Dr Muir, again they very concise and easy to understand and follow. Dr Muir explained each of his instructions improving the transparency which furthered my comfort. I was also given the chance to asked any questions throughout these meetings and it was stressed to me to take full use of Dr Muir's office if I had any issues or queries. Overall my experience with Dr Muir and his team was 5/5.

it has been a complete pleasure to have been treated by Mr. Muir. Obviously a best in class surgeon, he also has tremendous interpersonal skills and a dry sense of humour. He fully explained the procedure before my operation and was happy to meet me face to face afterwards to answer any questions I had, followed up with a comprehensive letter.

Dr Muir was very clear, patient, and understanding of the matters at hand. He addressed everything in a sensitive yet concise manner. He was thorough and gave clear guidance on the next steps.

Very straight forward and factual

I had a very positive experience with Mr Muir and would highly recommend him to others in my position. Being diagnosed with cancer is not pleasant, but he was extremely professional and sympathetic to me and I cannot thank him enough for that. He made a difficult situation as acceptable as it could be in the circumstances.

very sympathetic and understanding, issue was addressed well and I recovered fully (with time) after the operation

It was the best experience in doctors that i had here in uk

Dr. Gordon Muir has been very kind and helpful right from my initial consult with him. He walked me through my surgical procedure in detail prior to the surgery. My post event consults have also been Greta.

Dr Muir is excellent

Fantastic. Everything went as described prior to, during and after the operation. Recovery effective and as described.

Mr Muir simply made what was an embarrassing and secretive issue (held by me for sometime) to be normalised and provided a logical and fast care plan. The after care was second too none and I am grateful for the reassurance provided throughout.

I would definitely recommend Mr. Muir to others. I really appreciated his empathy in dealing with me and the follow up was very good.

Although a surgery is never pleasant, Dr Muir has been very supportive before and after the surgery offering explanations and advice. The surgery itself did not result in any unpleasant surprise.

Very professional, patient and explained things well. Happy with procedure so far. Excellent service.

A first class consultant who answers questions, doesn't duck, and gives his patients (this one anyway) a phone number. Can't speak highly enough of him.

I have been seeing Gordon for a number of years and my experience has always been good. He has explained the situation clearly and when necessary referred me to other colleagues. My case has been complicated and whilst Gordon could have recommended a simple conclusion, he did not. I am grateful for this and his continued quest for detail.