Dr Yiannis Ioannou

Dr Yiannis Ioannou

Thank you very much for your review. My practice and I take all feedback into consideration to understand how to improve our service and I am sorry you did not feel content that we could not see your son quickly enough at home. The current situation with COVID 19 has been very challenging personally and for all private paediatricians to see children with fever, whether in clinic or at home. Due to the increased demands on our time and clinical workload, emergency home visits are not always possible and my office booking team usually make this clear to parents at the time of enquiry. I am sorry we could not meet your need on this occasion and based on your feedback we will ensure this is made clearer for future similar enquires for all families. As a parent and paediatrician, I fully understand the difficulties this situation places on parents and emergency departments are always a safe and available option. There is a lot of work ongoing within private hospitals in which we run clinics to facilitate us seeing children with fever safely for all families and I hope this will make things easier soon for yourself and all families seeking this option. I realise this does not help your situation directly now, for which again I express my apologies, but I hope this offers some explanation of the circumstances. I hope very much all is now well with your son. Please do not hesitate to contact me directly on contact@doctoryiannis.com if you would like to discuss this matter further or if you would like a complimentary video consultation to discuss any issue that has arisen since. With kind regards Dr Yiannis and on behalf of everyone within our Practice.