4.78
1,754 reviews

HCA UK at The Shard 

St Thomas Street, London, United Kingdom, SE1 9BS 

Overall Rating

Overall Experience

4.79

Friendliness

4.76

Wait time

4.68

Cleanliness

4.9

Top feedback

“Great facilities. Very easy and accessible location. Very easy and quick to make appointments. Fully recommended. “
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Reviews

4.78 Overall Patient Trust rating
Overall Experience
4.79
Friendliness
4.76
Wait time
4.68
Cleanliness
4.9
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
It's very professional and clean private hospital
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Overall Experience
(5/5)
Friendliness
(4/5)
Wait time
(5/5)
Cleanliness
(5/5)
Efficient,clean, professional
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
clean, professional environment but relaxing and quiet, staff were all very friendly and helpful.
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Overall Experience
(1/5)
Friendliness
(1/5)
Wait time
(1/5)
Cleanliness
(1/5)
Patient seen for:
Admin team never processed my web enquiry. Necessary to reach out to another private hospital to arrange consultation with chosen specialist
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Very easy to locate. Staff were very friendly and comforting. Seen straight away and received very friendly and personable care.
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Overall Experience
(1/5)
Friendliness
(1/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
I was booked in for an unnecessary appointment that could have been an email. I thought I was going in for a legitimate follow up to discuss my care, but the doctor simply asked if I had any pain, I said no, and that was the end of that. They should have checked with me whether the appointment was needed or not, but booking me in feels like an unfair cash grab. I feel like I was taken advantage of, and when I tried to complain about being billed for the full price I got a very condescending man telling me that there was nothing I could do, and even issued vague threats about me being legally required to pay.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Very good. Professional. Clean and helpful staff.
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Overall Experience
(5/5)
Friendliness
(4/5)
Wait time
(5/5)
Cleanliness
(5/5)
Nurses and doctors were very helpful.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
Professionnal staff
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
Apart from the wait due to covid checks all fine
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Other Reviews