4.78
1,754 reviews

HCA UK at The Shard 

St Thomas Street, London, United Kingdom, SE1 9BS 

Overall Rating

Overall Experience

4.79

Friendliness

4.76

Wait time

4.68

Cleanliness

4.9

Top feedback

“Great facilities. Very easy and accessible location. Very easy and quick to make appointments. Fully recommended. “
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Reviews

4.78 Overall Patient Trust rating
Overall Experience
4.79
Friendliness
4.76
Wait time
4.68
Cleanliness
4.9
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
attending the clinic was a good experience
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Overall Experience
(5/5)
Friendliness
(4/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Overall I had a good experience at HCA Uk at The Shard, maybe the reception ladies at level 6 can be a little more friendly.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
I have had reason to visit HCA UK at the Shard a number of times for different reasons. The facility is spotless, modern, easy to navigate and everyone who works there is professional, caring and patient. I am lucky to be able to attend my medical appointments there.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Easy to get to, clean and lovely and friendly staff. Very professional service - thank you!
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Overall Experience
(2/5)
Friendliness
(2/5)
Wait time
(1/5)
Cleanliness
(5/5)
Patient seen for:
Consultants are competent but lack human skills, waited an hour to take bloods in a small waiting area with many others close by, nurses do not wear masks
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
i was very pleased with my experience
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Service was excellent from booking to final follow up email confirming i was well abs wishing me the best of luck. I cannot recommend this hospital enough!
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
Visited consultany twice - consultant was excellent but registration and waiting process chaotic both times (was sent to the wrong place both times and delayed both times because of this)
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(2/5)
Cleanliness
(5/5)
My stay at the hospital was a very positive experience. The staff were extremely helpful and kind which helped aid a better recovery. The only negative is that I my surgery was delayed by almost two hours. Otherwise a positive experience.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
My experience was very straightforward. I recieved excellent care and all staff were very friendly and helpful to me at all times
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Other Reviews