4.78
1,754 reviews

HCA UK at The Shard 

St Thomas Street, London, United Kingdom, SE1 9BS 

Overall Rating

Overall Experience

4.79

Friendliness

4.76

Wait time

4.68

Cleanliness

4.9

Top feedback

“Great facilities. Very easy and accessible location. Very easy and quick to make appointments. Fully recommended. “
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Reviews

4.78 Overall Patient Trust rating
Overall Experience
4.79
Friendliness
4.76
Wait time
4.68
Cleanliness
4.9
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Efficient
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Overall Experience
(3/5)
Friendliness
(2/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
When having a biopsy I had a quote of £2000 if I self paid but was told by finance at HCA that because I had insurance with Aviva I HAD to pay £5000, with Aviva paying £3100 and me £1900 . I said I did not understand this but due to urgency I had no option but to pay. I have spoken to Aviva who say this is nonsense as I could have self paid and they would have then paid me. But instead HCA pocket £5000 rather than the £2000 which I was entitled to pay. I will be taking this up with HCA. Their facilities are second to none. Their manner and approach not.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
I was swiftly sent to the correct floor and reception and the appointment was on time and all the details of the procedures needed for my problem. I felt comfortable with the way the doctor explained everything in an impressive surroundings
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Great experience at the HCA UK. No stress with the documents and all the administrative stuff. The staff was nice, answering all my questions and everything was clean
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Overall Experience
(5/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
My only criticism is of one of the receptionists at ground floor level who was less then friendly and accommodating when I arrived early for my appointment.
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
It was good, though being passed between receptions and floors was a bit confusing at times. My main feedback would be that there isn't enough waiting room for the pharmacy, you are in a corridor and it is difficult to be in sight/hearing range of the counter. The prescription also took ages to fill, my local pharmacy would have been quicker and safer and I wouldn't have missed my train.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
High quality and professional service.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Excellent facilities , well organised, no long waits between seeing the consultant getting the mri or x-ray and then seeing the consultant again. This all made life easy.
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(5/5)
Cleanliness
(4/5)
First visit and hard to judge.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
Very nice experience in the clinic. What you would think very modern medicine should look like.
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