4.79
1390 reviews

HCA UK at The Shard 

St Thomas Street, London, United Kingdom, SE1 9BS 

Overall Rating

Overall Experience

4.8

Friendliness

4.77

Wait time

4.7

Cleanliness

4.89

Top feedback

“Nice environment, seen quickly. “
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Welcome to HCA UK at The Shard

About

Our outpatient facility at The Shard offers exceptional care across a range of medical specialties — from orthopaedics to women’s health. Our consulting and treatment rooms are equipped with the latest medical technology, meaning we can provide rapid on-site diagnosis and personalised treatment. Under our care, you'll benefit from the expertise of a multidisciplinary team of consultants who specialise in both common and complex conditions. If your child needs care, The Shard is also home to a paediatric outpatient centre run by The Portland Hospital and their experienced team of consultants and nursing staff. If you or your child need further specialised care or hospital admission, we can arrange for a seamless transition to one of our world-class London hospitals. 

 

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Opening hours

Mon :
12:00 AM - 11:59 PM
Tue :
12:00 AM - 11:59 PM
Wed :
12:00 AM - 11:59 PM
Thu :
12:00 AM - 11:59 PM
Fri :
12:00 AM - 11:59 PM
Sat :
12:00 AM - 11:59 PM
Sun :
12:00 AM - 11:59 PM

Location

No results found

Reviews

4.79 Overall Patient Trust rating
Overall Experience
Friendliness
Wait time
Cleanliness
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Very good care and excellent staff and all on time
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(5/5)
Cleanliness
(4/5)
The appointment with my Consultant was fantastic and the pharmacy were really helpful but the Reception staff could have been friendlier.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
I was treated with a lot of care and compassion during my gastroscopy procedure at HCA. The nurses were extremely nice and helpful. They made me feel a lot less anxious before the procedure, and during the procedure the nurse reassured me and taught me how to breath. Big thank you to the staff!
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(3/5)
Cleanliness
(5/5)
Very clean. Staff were friendly and accommodating
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
I have absolute confidence in the practitioners and support staff at The Shard. I was seen on incredibly short notice for a serious issue and treated with compassion throughout. Everyone I encountered worked to support my needs and make sure I was assured and understood.
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Overall Experience
(2/5)
Friendliness
(2/5)
Wait time
(2/5)
Cleanliness
(5/5)
Patient seen for:
Consultant was excellent receptionist staff very poor
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Overall Experience
(5/5)
Friendliness
(4/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
A very slick operation
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Nice environment, seen quickly.
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Overall Experience
(5/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(5/5)
All very good
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(4/5)
Patient seen for:
Too many sodding forms and requests such as this.
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Other Reviews