All in all excellent experience. Stuff are very friendly, always happy to help with things outside of their direct jurisdiction and very compassionate. There is no randomness in how they operate and always make you feel that everything is under control and no process step will be missed or neglected. I also liked the policy which dictates that the patient's personal and medical details have to be checked and confirmed multiple times. Plus, how much attention is given to even the smallest detail concerning medical histories and medical pre-assessment forms.
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