HCA UK at University College Hospital 

15th Floor University College Hospital 235 Euston Road, London, United Kingdom, NW1 2BU 

Overall Rating

Overall Experience

4.81

Friendliness

4.82

Wait time

4.51

Cleanliness

4.75

Top feedback

“My experience so far has been wonderful. Given that the circumstances are not ideal, the whole team (the doctors, nurses, everyone) have been so supportive and understanding. No question I asked was too silly and no request I wanted was too great. A phenomenal team! “
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Welcome to HCA UK at University College Hospital

Location

Opening hours

Mon :
09:00 AM - 05:00 PM
Tue :
09:00 AM - 05:00 PM
Wed :
09:00 AM - 05:00 PM
Thu :
09:00 AM - 05:00 PM
Fri :
09:00 AM - 05:00 PM
Sat :
09:00 AM - 05:00 PM
Sun :
09:00 AM - 05:00 PM

Team

No results found

Reviews

4.72 Overall Patient Trust rating
Overall Experience
4.81
Friendliness
4.82
Wait time
4.51
Cleanliness
4.75
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
My experience so far has been wonderful. Given that the circumstances are not ideal, the whole team (the doctors, nurses, everyone) have been so supportive and understanding. No question I asked was too silly and no request I wanted was too great. A phenomenal team!
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
My experience was great. Everything was perfecr
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Excellent all the time
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Excellent service given.
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Overall Experience
(5/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
al went very smoothly, in a clam and reassuring manner
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
The HCA team at UCH have my complete confidence. With them I know I am in safe hands and am receiving the best treatment for my complex and rare disease. They are the best!
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Excellent, kind and professional
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Quick, efficient and friendly treatment.
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Overall Experience
(4/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
My nurse April was so kind and supportive and understanding. The catering was disappointing, my gluten free sandwich was barely edible, and getting water or other drinks through the day was difficult. I wasn’t offered to clean my hands after using the commode. But the nursing care was so excellent, I felt safe during a stressful experience. I hadn’t been given a phone number to contact the department as I was running late due to the tube strike and none of the office numbers were answering at 7.30am , so that made a stressful journey even worse as I couldn’t let them know, but they were very understanding about me arriving nearly 2h late.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
My consultant was absolutely fantastic. Very professional and very careful in visiting me. She took excellent care of me paying close attention to my needs and explaining everything to me clearly and precisely.
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Other Reviews